How fast do you ship? What are the shipping charges?
Orders received by 2 pm EST are normally shipped same day. Orders received after this time normally go out the next business day. We offer FREE SHIPPING on all orders.
How long have you been in business?
We’ve been in business since 1998. We’ve steadily grown every year, and our eco-friendly laundry company has been featured in many famous publications such as The New York Times, San Francisco Chronicle, Denver Post and many more.
What types of payment do you accept?
We accept Visa, Mastercard, American Express, Discover & PayPal.
What is your return policy?
Shipping costs are not refundable and the purchaser is responsible for the cost of return shipping. You are also responsible for properly packaging the product in its original packaging and including all product manuals, parts and accessories as well as insuring the value of the item. Should any shipping damage occur, it will be your responsibility to handle with the shipping agent. We reserve the right to adjust or deny a full refund of the purchase price if the product is not returned in good condition.
ALL RETURNS MUST BE SENT TO:
THE LAUNDRY ALTERNATIVE
2025 MERCANTILE DRIVE
LELAND, NC 28451
Do you offer a warranty?
Yes, we offer a 3 year warranty for all products, provided they are not used for commercial applications.